Frequently Asked Questions

Small items (a parcel courier) will be with you within 3-5 working days. (Postcode exclusions apply). The evening before dispatch the courier will email with details of your expected delivery and provides tracking details.

Large items are delivered within 5 working days.

Please note postcode exclusions apply to some more remote mainland areas. If this applies to your order our team will soon be in touch via email with information about this.

Please visit our delivery section for a more detailed explanation of our delivery timelines and policies.

With small items your delivery will dispatch and be with you within 3-5 working days. The evening before dispatch the courier will email with details of your expected delivery and provides tracking details.

For large items, once the order is placed our delivery company will contact you and you will be offered at least one delivery slot within 5  working days of placing your order. If this delivery slot isn’t convenient, you will be given the option to re-schedule.
Please view further details on our delivery page.

Please note that in the case of a postcode exclusion order our team will be in touch via email with information about this.

Unfortunately we don’t deliver internationally – we only deliver to the UK.

Unfortunately we do not deliver to Norther Ireland.

For small items, your goods will be with you within 3-5 working days from day of purchase. (Postcode exclusions apply).

Unfortunately we’re unable to offer specific timeslots.  You will be contacted the evening before your delivery date to organise your 2 hour delivery timeslot,

Please also note the timeslots are managed with our delivery partner’s schedule in mind, but we will always strive to reach a suitable timeframe with our customers.

Please accept what they do have and call us at your convenience – 01172 421 962 and explain the scenario to our customer care team. We will call up our delivery partners immediately to find out what has happened with your remaining products and update you. Typically in these scenarios we’re able to reunite you with the remainder of your items soon after the first delivery.

No, unfortunately we are unable to take orders and payment via phone for security reasons. All orders therefore need to be placed online

No, Unfortunately we’re unable to take orders and payment via email for security reasons. All orders therefore need to be placed online.

Yes.

Although, please note that some selected couriers will sometimes take one additional day to deliver during a bank holiday weekend.

Please call one of our customer care team on 01172 421 962 , who will happily guide you through the process of ordering online. Alternatively you can also reach us on our live chat function, (found in the bottom right of the screen, click ‘chat with us’ ) where a team member can also help you through the process.

We are pleased to announce the opening of our first outlet store, located at the Pontarddulais Garden Centre Site.

Please click here to find out more.

Unfortunately at this time we’re unable to source products not listed in our current inventory, or that have never been stocked through us, nor can we pre-order for our next stock replenishment. For specific brands you may find the product located on that company website.

Yes, sure. On each product page there is now a ‘Join waitlist’ box to fill in with your email. You will then receive an email once the item comes back into stock.

No, unfortunately we don’t have any samples or material swatches to send out for any of our products. If you had specific product questions please feel free to email hello@ioliving.co.uk or reach us via our live chat function.

All measurements, dimensions and weight information is to be found in the ‘INFO’ section of our product descriptions.

For measurements not listed in our product specs please email hello@ioliving.co.uk and detail the product name/brand as well as the precise part or piece you’re referencing. We will often need to contact our warehouse to manually measure the item or sometimes we will contact our suppliers to access that information, and as such, this can sometimes take a day or two.

Any sales will be advertised on our homepage. We do tend to price our products competitively all year round to ensure our customers benefit from good value all the time, and not just in the sale months.

Occasionally we do offer blanket discounts. To be the first to find out about these, make sure you follow us on Instagram as well as signing up to the mailing list for our newsletter. You can sign up by scrolling to the bottom of the page and entering your email address.

No, our delivery partners provide speedy and efficient service from warehouse all the way to a selected room within your house (or garden) but will not be able to help with any aspect of assembly.

No, unfortunately they do not offer a disposal service for packaging. Our delivery partners and couriers often need to keep to a tight schedule of delivering as well as allowing space in their vehicles for pre-organised returns and pickups.

Please check the inside walls of all of the boxes, sometimes the hardware will be taped to the interior. In cases of garden sets please also check the interiors (and undersides) of the couches and beneath the cushions, as the suppliers will sometimes tape the hardware to the sides. If you can still not find any fittings or fixings after thoroughly checking, please contact our customer care team via phone, email or live chat.

Please check under the ‘INFO’ tab on the specific product page, where it will inform you if there is any element of assembly required. If requiring assembly the product will come with an instruction guide. If you are still unsure please do contact us for clarification.

Please email orders@ioliving.co.uk with your name and order number, attach some concise and clear photos of the issue and describe what the issue is. We will get back to you with a course of action. Inside Out Living will always endeavour to aid any quality concerns and reach amicable solutions for our customers. Please note, that Inside Out Living cannot be held responsible for damage that was caused through normal wear and tear. For more detailed policies on faulty items please see our refunds and returns page.

You can pay via credit or debit card, apple pay or google pay.

Unfortunately not.

For best cleaning care of your rattan product firstly brush off lightly with a broom or brush, then simply wash using a non corrosive/harsh cleaning product diluted – (we recommend a splodge of washing up liquid added into a large bucket of warm water). Then use a handheld brush dipped into the water for best results, this will force any debris or dirt inbetween the weave to dislodge whilst ridding any surface grime, feel free to use an old toothbrush for any stubborn areas. Rinse when finished. Any glass table top cleaning: firstly wipe down with a clean cloth and then use glass cleaner and kitchen paper as you would with windows of inside your home.

For best cleaning after care of your cast aluminium product it’s extremely simple – add some household washing up liquid to hot water in a bucket, mix to get the suds frothy and use a sponge to simply wipe down and in between the grate. For any stubborn parts use a scrubbing sponge or an old toothbrush, rinse off when finished.

It’s really a preference choice, as the wood is previously distressed for effect the design has years of use in mind, it will look fine or better (depending on individual taste) taking some small surface nicks and knocks. If retaining the surface’s petina is a concern we recommend brushing off regularly and then the use of a light wood polish with a very weak and non corrosive nature.